Frequently Asked Questions
You have questions, and we have answers. If you do not find an answer to your question below, please contact resident support or your community association manager. Their contact information can be found on the contact us page.
I've lost my documents, or never received a copy. Where can i find them?
You can download the documents from the documents page or contact your community association manager for assistance.
I received a violation letter. What do I do?
Try to correct the violation. Refer to our Covenant Guidelines for a clearer description, or call your community association manager for assistance.
I am late on my assessment dues. What should I do?
Call Greystone Management ASAP and explain your situation. They will direct you to pay online. Depending on how late you are, you may qualify for a one-time waiver of late fees and interest.
What is an assessment?
Homeowner associations can compel homeowners to pay a share of common expenses, usually per-unit or based on square footage. These expenses generally arise from common property, which varies dramatically depending on the type of association. Some associations are, quite literally, towns, complete with private roads, services, utilities, amenities, community buildings, pools, and even schools. Many condominium associations consider the roofs and exteriors of the structures as the responsibility of the association. Other associations have no common property, but may charge for services or other matters.
Are 'dues' different than 'assessments'?
A predetermined set of fees usually referred to as 'Dues' are collected by HOAs, Community Associations, or divisions of property management for the upkeep of said organizations or neighborhoods in general. These fees are billed at intervals, sometimes by month, quarter, or annually.
Does my community have an association management company? If so, how do I contact them?
Our community is Managed by Greystone Management. If you need to contact the management company for any reason, you can find their contact information on the Contact Us page.